Support
We're happy to help. Most questions are answered below — if not, email us and we'll get back to you.
Requirements
SyncHarbor runs on macOS and requires an Autodesk account with Fusion Team or A360 access. It lives in your menu bar.
Common questions
Does SyncHarbor change my cloud files?
No. SyncHarbor is strictly one-way, cloud → local. It only downloads — it never uploads, edits, moves, or deletes anything in your Autodesk account.
How do I sign in?
Open SyncHarbor from the menu bar and sign in through Autodesk's secure login. SyncHarbor never sees your password; access is stored securely in your Mac's Keychain.
Where do my files go?
Into a local folder you choose. Fusion designs download as native .f3d files. Everything stays on your Mac.
How do I manage or cancel my subscription?
Subscriptions are handled by Apple. On your Mac: App Store → your name → View Information → Subscriptions, or open Manage Subscriptions. You can cancel anytime; the 7-day trial is free.
I need a refund.
Refunds for App Store purchases are handled by Apple. Request one at reportaproblem.apple.com.
Privacy
SyncHarbor collects no personal data. See our Privacy Policy.